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Problems with files, voice, images, sharing or signing in

Files

  • “Couldn’t upload {file}.” — check the type and size: PDF, Word (.docx), Excel (.xlsx), text, Markdown, CSV, JSON, or PNG/JPEG/WebP/GIF images, up to 25 MB. Older .doc/.xls files, PowerPoint, SVG and HEIC aren’t supported.
  • “{file} is an image — pick a vision-capable model to attach it.” — choose a model that reads images (use Filters → Vision in the picker).
  • “Couldn’t read {file}.” or “The file may be damaged or password-protected.” — remove the password or re-save the file, then attach it again.
  • “{file} has no readable text” — it’s a scan. See Scanned PDFs and photos of pages.
  • “{file} looks empty” — Knecty found no text in the Word, Excel or text file. Check it’s the right file, or paste the text into your message.
  • The model missed part of my document — the line under the reply says which pages were read. See Large documents: search, summaries and page choices.
  • Send waits with “Reading…”, “Preparing…” or “Indexing…” — the file is still being processed. Your message sends when it’s ready.

Voice

  • “Microphone access was blocked” — allow the microphone for this site in your browser settings (usually the lock icon in the address bar), then reload.
  • “Couldn’t start the microphone.” — check no other app is using it, and that a microphone is connected.
  • The microphone button is greyed out — your browser can’t record audio. Try a current Chrome, Edge, Firefox or Safari.

See Voice input and read aloud.

Images

  • “Image generation failed. You were not charged.” — retry, or try the other image model.
  • “Not enough balance for an image generation.” — top up, or wait for your weekly credit.

Web search, voice, images or research say “not available right now”

The feature is temporarily unavailable. Try again later; the rest of Knecty keeps working.

  • “This conversation isn’t available” — the link was revoked, or never existed.
  • “This shared link has expired” — the owner set it to expire. Ask them for a new link.
  • “Incorrect password” — ask the owner for the password. After several wrong tries, wait a minute.
  • The page doesn’t show my latest messages — the link is a snapshot. Turn on Keep this share updated in Settings → Shared links → Edit.

Signed out unexpectedly

You’re signed out on a device when:

  • someone chose Sign out or Sign out of all other sessions in “Where you’re signed in”;
  • the password was changed or reset on another device;
  • the email address was confirmed for the first time.

Sign in again. If you didn’t do any of these, check Where you’re signed in and change your password.

Drafts

Unsent text in the message box is saved in this browser, per chat, and comes back when you return. Attachments aren’t saved in a draft, incognito drafts aren’t saved, and signing out clears drafts on that device.

Pages won’t load

  • “You’re offline” — Knecty needs a connection. Your conversations are safe; reconnect and choose Try again.
  • “A new version is available” — choose Reload to update.
  • “Something went wrong” — choose Try again. If it keeps happening, contact support and quote the Reference shown on the page.

Display

Switch between Light, Dark and System in Settings → Appearance, and choose Comfortable or Compact spacing. These are saved per browser.

Still stuck?

Contact support, or use the contact form if you can’t sign in.