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Contact support

Tell us what’s going on and a person on the Knecty team will reply in your support inbox. Many questions already have an answer in the Help centre.

These may answer it

  • Why didn't my message send?

    Usually your balance could not cover the message, your trial credit is used up, or your account is paused. Here is what each message means and how to fix it.

  • I didn't get my sign-in or verification code

    Check spam and the address you typed, then choose Resend code. Codes expire after 10 minutes, and too many wrong tries means you need a new one.

  • Troubleshooting common issues

    Why a model might be missing, what a low-premium banner means, why a reply names a different model, and other things that are expected rather than broken.

Tell us what happened and what you expected.