A reply failed or stopped
When a reply fails, the reason appears in red under it. The Regenerate button (circular arrow) tries again. If the reply failed before it was saved, retrying won’t charge you twice.
Errors and what to do
| You see | What it means | What to do |
|---|---|---|
| “The model provider had a problem. You weren’t charged — try again.” | The provider returned an error. | Retry, or pick another model. |
| “The model provider is temporarily unavailable. Try again shortly.” | The provider is down or overloaded. | Wait a moment, or pick another model. |
| “The model provider took too long to respond.” | The provider timed out. | Retry. |
| “Lost connection before the reply finished.” | Your connection dropped. | Check your connection and retry. |
| “The stream ended unexpectedly.” | The reply stopped arriving. | Retry. |
| “Something went wrong on our side.” | Our error. | Retry; if it keeps happening, contact support. |
| “This model isn’t available to you here.” | The model can’t be used from your account or region. | Pick another model. |
| “You’re sending messages too quickly.” | Too many messages in a short time. | Wait a minute and try again. |
| “Conversation too long for {model} — compact it or pick a larger model.” | The chat no longer fits the model. | Tap Compact now, or pick a model that reads more. |
| “Message is too long — keep it under 100,000 characters.” | Your message is too long to send. | Shorten it, or attach it as a file. |
If a reply fails because of an error, the amount held for it is refunded.
Your balance
- “Your balance can’t cover this message at actual cost… nothing was charged.” — top up or subscribe. Your message is kept. See Why didn’t my message send?.
- “Generation stopped — balance ran out. The partial answer was charged at actual cost.” — the reply stopped part-way. Top up, then Continue.
A reply stopped early
- “Stopped” — you pressed Stop. You keep and pay for what was written.
- “Stopped at the model’s output limit.” — the model reached its maximum reply length. Tap Continue to carry on, or ask it to continue.
The reply names a different model
That’s a disclosed switch, not an error. See Reading a reply: Served by, cost and notices.
Still stuck?
Contact support with the model, roughly when it happened, and the error text.