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Tell us what’s going on and a person on the Knecty team will reply in your support inbox. Many questions already have an answer in the Help centre.

These may answer it

  • Create your account and verify your email

    Signing up and signing in are the same step: continue with Google or an emailed code. You confirm your email with a 6-digit code when you first pay.

  • Why is my account paused?

    An account is paused while a refund claim is reviewed, after a refund is approved, or while a payment dispute with your bank is open. Here is what each means and how to continue.

  • Sign-in options: code, Google, or password

    Sign in with an emailed 6-digit code, with Google, or with a password if you've set one. Codes are valid for 10 minutes.

Tell us what happened and what you expected.